what to do if insurance adjuster won’t call

Dealing with insurance claims can be a stressful and overwhelming experience, especially if you’re unable to get in touch with your insurance adjuster. However, it’s important to stay calm and proactive in such situations.
In this article, we will provide you with valuable insights on what to do if your insurance adjuster won’t call you back and offer practical tips to help you navigate this frustrating process.

Understanding the Role of an Insurance Adjuster

Before diving into the actions you can take, it’s important to understand the role of an insurance adjuster. Insurance adjusters are professionals hired by insurance companies to evaluate claims and determine the appropriate settlement amounts. They play a crucial role in the claims process and act as the primary point of contact between the policyholder and the insurance company.

Stay Calm and Patient

It’s understandable to feel frustrated if your insurance adjuster is unresponsive, but it’s crucial to remain calm and patient. Remember that insurance adjusters often handle multiple claims simultaneously, so they may have a heavy workload on their plate. Give them some time to respond before taking further action. Keep in mind that maintaining a good rapport with your adjuster is essential for a smooth claims process.

Initiate Contact

If you’ve waited a reasonable amount of time and haven’t received a response, it’s time to take matters into your own hands. Start by reaching out to your insurance company’s customer service department. Explain the situation and request assistance in getting in touch with your assigned adjuster. They may be able to provide you with an alternative contact or expedite the process on your behalf.

Send Written Documentation

If attempts to reach your adjuster directly or through customer service have been unsuccessful, consider sending a written documentation of your attempts to contact them. Clearly state the date and time when you initially contacted them, the number of times you’ve tried to follow up, and any other relevant information. This will create a paper trail and serve as evidence should you need it later.

Escalate the Issue

If all attempts to communicate with your adjuster have failed, it may be necessary to escalate the issue. Contact the claims supervisor or manager within your insurance company, explaining the situation and your efforts to resolve it. This step should be taken as a last resort and should only be pursued if all other avenues have been exhausted.

Get Legal Assistance

In extreme cases where your adjuster continues to remain unresponsive and fails to fulfill their obligations, you may need to seek legal assistance. Consult an attorney experienced in insurance claims to explore your options and ensure your rights are protected. They can guide you through the legal process and potentially expedite the resolution of your claim.
Dealing with an unresponsive insurance adjuster can be frustrating, but it’s crucial to remain calm and proactive throughout the process. Initiate contact, document your attempts, escalate the issue if necessary, and seek legal assistance if all else fails. Remember, communication is key when it comes to resolving insurance claims, so persevere until you receive the attention and service you deserve.


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